Privacy Policy
Balagoo.com is a Joint-venture between 4 different licensed Tour Operator. The leader for all necessary regulation is identified in the company here follow mentioned:
Ulisse Viaggi e Turismo srl, which will be substituted in this information as “Balagoo.com”
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website: www.balagoo.com.
Topics:
– What data do we collect?
– How do we collect your data?
– How will we use your data?
– How do we store your data?
– Marketing
– What are your data protection rights?
– What are cookies? (included also in our Cookie Policy)
– How do we use cookies? (included also in our Cookie Policy)
– What type of cookies do we use? (included also in our Cookie Policy)
– How to manage your cookies (included also in our Cookie Policy)
– Privacy policies of other websites
– Changes to our privacy policy
– How to contact us
– How to contact the appropriate authorities
What data do we collect?
Balagoo.com collects the following data according to your registration to our:
– Newsletter: Name, Surname and Email address
– Online Booking Registration: Name, Surname, Email, Email Notification Language, Country, Tax ID Number, City, ZIP / Post code, Address, Telephone.
– Online Booking Checkout Payment: will be processed from a Third party COmpany (STRIPE) who is respecting all International restriction and security policy required
How do we collect your data?
You directly provide Balagoo.com with most of the data we collect. We collect data and process data when you:
– Register online or place an order for any of our products or services.
– Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
– Subscribe our Newsletter. In this case, since we use an HubSpot service, Hubspot may be capable of capting your data. For more information, please visit HubSpot Privacy Policy page.
Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
Balagoo.com may also receive your data indirectly, for instance when you Subscribe our Newsletter. In this case, since we use an HubSpot service, Hubspot may be capable of capting your data. For more information, please visit HubSpot Privacy Policy page.
How will we use your data?
Balagoo.com collects your data so that we can:
Process your order, manage your account
Email you with special offers on other products and services we think you might like.
Email you using our Newsletter service, in case you subscribe.
Analyzing statistics for marketing purposes.
If you agree, Balagoo.com may share your data with our partner companies so that they may offer you their products and services, namely:
HubSpot
When Ulisse Tour Operator processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Balagoo.com securely store your data at HubSpot CMS service, in our company account.For more information, please visit the HubSpot Official Security page.
Balagoo.com will keep your Name, Surname and email address for a period. Once this time period has expired, we will delete your data by using HubSpot service.
Marketing
Balagoo.com would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Balagoo.com from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please go to our Homepage and click “Cookie Settings” in the banner that will appear. Then, deselect the cookies you do not want to accept.
What are your data protection rights?
Balagoo.com would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Balagoo.com for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Balagoo.com correct any information you believe is inaccurate. You also have the right to request Ulisse Tour Operator to complete information you believe is incomplete.
The right to erasure – You have the right to request that Balagoo.com erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Balagoo.com restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to request that Balagoo.com is processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Balagoo.com transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@balagoo.com
Call us at: +39 091517880 / +39 095 434745
Or write to us: privacy@balagoo.com
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, understand how the website performs and analyze what works and where it needs improvement. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit our Cookie Policy and the page allaboutcookies.org
How do we use cookies?
Balagoo.com uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
Marketing proposals
As most of the online services, our website uses first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are used mainly for understanding how the website performs, how to interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Essential – Balagoo.com uses these cookies that are essential for you to be able to experience the full functionality of our website. These cookies allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.
Functionality – Balagoo.com uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Balagoo.com uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Ulisse Tour Operator sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
Statistics – Balagoo.com may use these cookies to store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Preferences – Balagoo.com may use these cookies to store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
Marketing – Balagoo.com may use these cookies to display advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by third-party ad providers to show you ads on other websites on the browser as well.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Ulisse Tour Operator website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Balagoo.com keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 June 2020.
How to contact us
If you have any question about Balagoo.com privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email at: privacy@balagoo.com
Call us: +39 091517880 / +39 095 434745
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Balagoo.com has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO).
ICO contacts: https://ico.org.uk/global/contact-us/